Welcome to CheapTentsStore’s FAQ section! We’re here to help you with any questions about our camping equipment, delivery, payments, and more. Our goal is to make your outdoor adventures as easy and enjoyable as possible.

Product Questions

What types of tents do you offer?
We specialise in tents for all group sizes and camping needs, including:
  • 1-2 Berth Tents (perfect for solo campers or couples)
  • 3-4 Berth Tents (great for small families)
  • 5-8 Person Tents (ideal for larger groups or family camping)
  • Adventure and Small Tents (for backpackers and lightweight camping)
We also offer a full range of camping accessories including awnings, air pumps, camp beds, and kitchen equipment.
How do I choose the right tent size?
Our tent sizes are based on sleeping capacity, but we recommend:
  • For comfort: Choose a tent rated for 1 person more than your group size
  • For storage: Consider how much gear you’ll have with you
  • For family camping: Look for tents with separate sleeping compartments
If you need personalised advice, email our camping experts at [email protected].
Do your tents come with groundsheets?
Many of our tents include integrated groundsheets, but we also offer:
  • Breathable Groundsheets (for better ventilation)
  • PE Groundsheets (durable and waterproof)
  • PVC Groundsheets (heavy-duty protection)
Check individual product descriptions for details, or contact us if you’re unsure.

Delivery Information

How long does delivery take?
We offer two shipping options:
  • Standard Shipping (£12.95): 10-15 working days after dispatch via DHL or FedEx
  • Free Shipping (orders over £50): 15-25 working days after dispatch via EMS
All orders are processed within 1-2 working days. Delivery times may vary depending on customs clearance in your country.
Do you ship to my country?
We ship worldwide except to some Asian countries and remote areas. If you’re unsure whether we deliver to your location, please contact us at [email protected] before placing your order.
Can I track my order?
Yes! Once your order is dispatched, you’ll receive a confirmation email with your tracking number. This allows you to follow your camping gear’s journey right to your doorstep.
What if I need my gear urgently?
Planning a last-minute camping trip? Contact us about expedited shipping options. While additional charges apply, we’ll do our best to get your equipment to you in time for your adventure.

Payments & Accounts

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed securely through our encrypted checkout system.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all your payment information. We never store your full payment details on our servers.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you:
  • Track your order history
  • Save your delivery details for faster checkout
  • View your previous purchases

Returns & Exchanges

What is your returns policy?
We want you to be completely happy with your purchase. You have 15 days from receipt to return items in their original, unused condition with all packaging intact. Please see our full Returns Policy for details on how to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is faulty or we’ve made an error in your order. We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5 working days. The time it takes for the refund to appear in your account depends on your payment provider.

Still have questions? Our friendly customer service team is always happy to help. Contact us at [email protected] and we’ll get back to you as soon as possible.

Ready to start your adventure? Browse our camping collection today!