At CheapTentsStore.com, operated by Vango Sales, we want you to be completely satisfied with your camping equipment purchase. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process.

Our Returns Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for return, items must be:

  • In original condition with all tags attached
  • Unused and in resalable condition
  • In the original packaging

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Air Pumps and Awning Pumps (due to potential moisture exposure)
  • Airbeds that have been inflated
  • Camping Equipment that shows signs of use
  • Any items purchased as part of a special promotion marked “Final Sale”

How to Return an Item

Step 1: Request a Return Authorization

Email our customer service team at [email protected] with the following information:

Subject: Return Request – Order #[Your Order Number]

Email Body:
Dear CheapTentsStore Team,

I would like to request a return for the following item(s) from my order #[Your Order Number]:

– [Product Name] – [Quantity] – [Reason for Return]
Please advise on the next steps for processing my return.

Best regards,
[Your Full Name] [Your Contact Number]

Step 2: Package Your Return

Once your return is authorized:

  • Repackage the item securely in its original packaging
  • Include all original tags, accessories, and documentation
  • Do not write directly on the manufacturer’s packaging

Step 3: Ship Your Return

Send your return package to:

Vango Sales Returns
73 Free School Ln
Cambridge, GB CB5P 2SS

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow additional time for your bank or credit card company to process the refund

Exchange Process

To exchange an item:

  1. Follow the return process above
  2. In your return request email, specify the replacement item you’d like
  3. Once we receive your return, we’ll ship your replacement item
  4. You’ll be responsible for any price difference and additional shipping costs

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us immediately at [email protected]
  • Include photos of the damaged item or incorrect product received
  • We’ll arrange for a replacement or refund at no additional cost to you

International Returns

For customers outside the UK:

  • Mark the package as “Returned Goods” to avoid customs charges
  • We cannot refund original shipping costs for international orders
  • Return shipping costs are the customer’s responsibility

Need Help?

Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Phone: [Insert Customer Service Number] Business Hours: Monday-Friday, 9:00-17:00 GMT