At CheapTentsStore.com, operated by Vango Sales, we’re committed to making your camping adventures as smooth as possible. Our straightforward shipping and returns policies ensure you can shop with confidence.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and public holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two reliable shipping methods to suit your needs:

  • Standard Shipping (£12.95)
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
    • Includes tracking and insurance
  • Free Shipping (Orders over £50)
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch
    • Basic tracking included

Note: We ship worldwide except to certain Asian countries and remote locations. Delivery times may vary depending on destination and customs processing.

Returns & Exchanges

We want you to be completely satisfied with your camping equipment. If you’re not happy with your purchase, you may return most items within 15 days of receiving your order.

Eligibility for Returns

To qualify for a return or exchange, items must be:

  • In original condition with all tags attached
  • Unused and in resalable condition
  • In the original packaging

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges on:

  • Air Pumps and Awning Pumps (due to potential moisture exposure)
  • Airbeds that have been inflated
  • Camping Equipment showing signs of use
  • Items marked “Final Sale”

How to Return an Item

Step 1: Request a Return Authorization

Email our customer service team at [email protected] with the following information:

  • Subject: Return Request – Order #[Your Order Number]
  • Email Body:
    • Your full name and contact number
    • Product name and quantity you’re returning
    • Reason for return
    • If exchanging, specify the replacement item

Step 2: Package Your Return

  • Repackage the item securely in its original packaging
  • Include all original tags, accessories, and documentation
  • Do not write directly on the manufacturer’s packaging

Step 3: Ship Your Return

Send your return package to:

Vango Sales Returns
73 Free School Ln
Cambridge, GB CB5P 2SS

Important: Return shipping costs are the customer’s responsibility unless the return is due to our error. For international returns, mark the package as “Returned Goods” to avoid customs charges.

Refund Process

Once we receive and inspect your return:

  • Refunds are processed within 3-5 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow additional time for your bank or credit card company to process the refund

Exchange Process

To exchange an item:

  • Follow the standard return process above
  • Specify your replacement item in your return request email
  • You’ll be responsible for any price difference and additional shipping costs

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us immediately at [email protected]
  • Include photos of the damaged item or incorrect product received
  • We’ll arrange for a replacement or refund at no additional cost to you

Need Help?

Our customer service team is happy to assist with any questions about shipping, returns, or exchanges.

Contact us at:

We appreciate your business and look forward to helping you with all your camping needs!