Last Updated: [Insert Date]

Welcome to CheapTentsStore.com, operated by Vango Sales. These Terms and Conditions govern your use of our website and purchases of our camping equipment. By accessing our site and making purchases, you agree to these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for customers aged 18+ purchasing camping equipment for personal use. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property

All content on CheapTentsStore.com, including text, images, logos, and product designs, is the property of Vango Sales or our suppliers and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

2. Product Information

2.1 Product Descriptions

We specialize in quality camping equipment including tents (1-8 person capacity), awnings, air pumps, camp beds, and related accessories. While we strive for accuracy, product colors may vary slightly due to monitor settings. Specifications are subject to change without notice.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and refuse orders if we cannot fulfill them.

3. Ordering and Payment

3.1 Order Process

Orders are processed within 1-2 business days (excluding weekends/holidays). You’ll receive an order confirmation email. We reserve the right to cancel any order and will notify you if this occurs.

3.2 Payment Methods

We accept Visa, MasterCard, JCB, and PayPal. Payment is processed at checkout. You represent that your payment information is accurate and you have authorization to use the payment method.

3.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to supplier changes or errors, though we’ll honor the price at time of order confirmation.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping (£12.95): Via DHL/FedEx, delivered in 10-15 business days after dispatch
  • Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch

We ship worldwide except to certain Asian countries and remote locations. Delivery times are estimates and may vary due to customs processing.

4.2 Delivery Responsibilities

Once shipped, you become responsible for the goods. Please inspect deliveries immediately. Report any damage within 48 hours of receipt.

5. Returns and Refunds

5.1 Return Policy

You may return most unused items in original condition within 15 days of receipt. Non-returnable items include:

  • Air Pumps and Awning Pumps
  • Inflated airbeds
  • Used camping equipment
  • Items marked “Final Sale”

5.2 Return Process

To initiate a return:

  1. Email [email protected] with your order number and return details
  2. Repackage items securely with all original tags and packaging
  3. Ship to: Vango Sales Returns, 73 Free School Ln, Cambridge, GB CB5P 2SS

Return shipping costs are your responsibility unless the return results from our error.

5.3 Refunds

Refunds are processed within 3-5 business days after we receive and inspect your return. Your original payment method will be credited.

6. User Responsibilities

6.1 Account Security

If you create an account, you’re responsible for maintaining confidentiality of your login details and all activities under your account.

6.2 Prohibited Conduct

You agree not to:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the site’s operation
  • Provide false information during ordering

7. Liability Limitations

7.1 Product Use

Vango Sales is not liable for:

  • Incorrect product use or assembly
  • Weather-related product failures
  • Personal injury from improper equipment use

7.2 Website Operation

We strive to keep our site operational but aren’t liable for temporary outages or technical issues beyond our control.

8. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

9. Changes to Terms

We may update these Terms periodically. The “Last Updated” date at the top will reflect changes. Continued use after changes constitutes acceptance.

10. Governing Law

These Terms are governed by English law. Any disputes will be resolved in English courts.

11. Contact Us

For questions about these Terms, contact us at:

Email: [email protected]
Business Hours: Monday-Friday, 9:00-17:00 GMT

Thank you for choosing CheapTentsStore.com for your camping adventures!